What is Bactopus®?

Bactopus^® is an Automated, Unlimited, Flexible and Fully Secure SaaS Backup & Recovery Solution for Microsoft 365

Bactopus^® Can Solve Your Data Protection Challenges and Limitations for Microsoft 365.

Bactopus^® is the right solution for your Cloud Backup needs.

1.  Solution

These Terms and Conditions (the “Terms”) apply to Customer’s use of Bactopus^® software-as-a-service (the “Solution”).”   

2.  Getting Started

As a Customer, you will register a Bactopus^® account and provide Consolidated Telecoms Co. ltd. with accurate and complete information (the “Customer Account”). Customers may authorize one or more of its employees (collectively, “Authorized Users”) to access and use the SaaS Solution on Customer’s behalf.  Each Authorized User will sign-In using Azure AD SSO. Customer acknowledges that its Authorized Users have full access (Based on Roles) to and management privileges of its Customer Account(s) and Customer Data. The term “Customer” is intended to include its Authorized Users for the purposes of the Terms.   

3.  Global Availability and Support

3.1           Global Service and Support.

Consolidated Telecoms is proud to administer the SaaS Solution from its HQ that best suit our customers’ needs. Where applicable and subject to Data Center availability, Customer Data will be backed up to a data center located in Microsoft Azure North Europe Region. Consolidated Telecoms is pleased to provide Customers with the Support Portal that they can use and utilize to access support information. The support terms are incorporated by reference and may be modified from time to time in Consolidated Telecoms sole discretion. Communications related to support of the SaaS Solution may be sent to support@bactopus.com.  

3.2           Global Availability.

The SaaS Solution is available at least 99.9% of the time measured on a monthly basis (“Uptime”) based on Microsoft Azure Services Availability. The Uptime does not apply to any downtime due to: (i) any emergency or planned maintenance, repair, or upgrade; (ii) third-party attacks, intrusions, distributed denial of service attacks or force majeure events, including those at Customer’s site or between Customer’s site and data centers made available through the SaaS Solution; (iii) Any downtime from Microsoft Azure Region Availability; or (iv) Customer’s acts or omissions in violation of these Terms. In the event of Bactopus^® Uptime failure, Consolidated Telecoms shall use commercially reasonable efforts to provide Customer with an error correction or work-around that corrects the Uptime failure.

3.3           Hosted Services.

Customer acknowledges that Bactopus^® hosted storage is provided by Microsoft Azure Cloud Computing Services. Customer’s use of hosted storage services is subject to the then-current Microsoft Online Subscription Agreement(s). Bactopus^® by default have Unlimited Retention and Storage Polices. Customer is solely responsible for settings, schedules, and configurable parameters applied to Customer Data, including implementing its own specific Backup and Restore Operations.

4.  Data Privacy & Security

4.1    Privacy and Security Program.

Customer data privacy and security is Consolidated Telecoms priority. Consolidated Telecoms represents and warrants that it maintains: (i) network security, business continuity and disaster recovery policies and procedures commensurate with Microsoft Azure best practices; (ii) administrative and technical safeguards designed to secure Customer Data from accidental or unauthorized access, use, alteration or disclosure using Microsoft Azure Security Tools. As Bactopus^® is using Microsoft Azure as it’s Hosted Platform, Physical and Backend Security is subject to Microsoft Azure Cloud Computing Security Standards. Consolidated Telecoms collection, use, processing, storage and disclosure of any personal data included in Customer Data shall be in accordance with applicable data protection laws and Consolidated Telecoms Privacy Policy and Bactopus^® Privacy Policy .Customer acknowledges that it is Customer’s responsibility to verify that the SaaS Solution security and privacy protections are adequate and in compliance with all applicable laws governing the type of data included in Customer Data. Customer acknowledges (i) effective security is dependent on multi-layered, multi-faceted combination of solutions, deployed and managed in accordance with appropriate policies and procedures consistently applied, (ii)  the quality of data, other output and strength of Customer’s threat detection program are dependent on the configuration and deployment of the deceptive environment by Customer and its Authorized Users, and (iii) no individual element alone is sufficient to detect and prevent all security threats, as a result Consolidated Telecoms does not warrant and disclaims liability that all security threats will be detected and prevented by the Solution. Customer agrees to, and will ensure that each Authorized User will, notify Consolidated Telecoms at support@bactopus.com immediately upon learning of any suspicious access to its Customer Account.

4.2    Access.

Customer data privacy and security is Consolidated Telecoms priority. At times, Consolidated Telecoms may be required to access or disclose Customer Data: (i) to provision the SaaS Solution to Customer pursuant to these Terms; (ii) to investigate or prevent security threats, fraud, or other illegal, malicious, or inappropriate activity; (iii) to investigate or prevent security Bugs; or (iv) with the informed consent of the data subject.  In the event Consolidated Telecoms is required to access Customer Data, Consolidated Telecoms shall not disclose Customer Data to third parties without Customer’s consent or instruction, unless prohibited by law. 

5.  Term

Consolidated Telecoms initiates activation of the SaaS Solution upon receipt of a valid purchase order, by providing Customer with access to an account (the “Activation Date”). The term of Customer’s subscription to the SaaS Solution shall begin on the Activation Date and continue as set forth on the applicable purchase order (the “SaaS Solution Term”). The SaaS Solution Term shall renew for an equal term or an agreed new term unless either party provides written notice of non-renewal fifteen (15) days prior to the renewal date. 

6.  Customer Acknowledgments

Customer agrees: (i) Customer and its Authorized Users will keep Access Credentials confidential, and Customer remains responsible for the acts and omissions of its Authorized Users and any activity that occurs under its Customer Account(s) using the Access Credentials; (ii) Customer will use the most current version of the SaaS Solution at all times, unless otherwise agreed in writing; (iii) Customer is responsible for the security of its Customer Data if Customer disables any encryption or other security feature within the SaaS Solution; and (iv) Customer is responsible for maintaining its own internet and data connections, and components of the SaaS Solution that are accessed or used through internet connections and may be subject to Customers’ internet service providers fees and downtime. Customer acknowledges Customer Data may not be available if: (i) Customer’s initial backup is not properly completed by Customer;  (ii) Customer deletes Customer Data and does not restore it after deletion pursuant to Customer’s data retention policies; (iii) Customer selects incorrect or inappropriate policies and settings within the SaaS Solution; (iv) Customer’s IT environment is unable to secure a connection with Consolidated Telecoms servers or network; or (v) Customer fails to follow Consolidated Telecoms technical requirements and the Documentation for utilizing the SaaS Solution, including Microsoft 365 Connection, or failing to periodically test Customer’s backups and restores, or ensure that Customer Data is protected and not otherwise corrupted.